CIO & Executive Committee

Compliance business concept. Businessman

Enterprise Governance for Information & related Technology


  • Design the management system for enterprise I&T based on enterprise goals and other design factors.

  • Based on this design, implement all required components of the management system.

SGM Value Propositions:

  • Realized benefits from I&T-enabled investments and services portfolio.

  • I&T compliance with internal policies.

Enterprise architect pressing a tile in

Business Model and Architecture Management


  • The high-level drivers, goals, and objectives of the organization, and how these are translated into an effective process and IT architecture to advance the business.

SGM Value Proposition:

  • Clear traceability between a service component and the business goal that it satisfies, while also demonstrating ownership of the services identified.

  • Linking organization unit functions to delivery services.

  • Define the ways in which a service contributes to the achievement of a business vision or strategy.

  • Services are associated with the drivers, goals, objectives, and measures that they support.

  • Allowing the enterprise to understand which services contribute to similar aspects of business performance. 

  • Provides qualitative input on what constitutes high performance for a particular service.

  • Describes the links between actor, roles, and location within an organization tree.

  • Link the goals to the stakeholders from the Organization Decomposition diagram.

 ITSM. IT Service Management. Concept fo

IT Service Management


  • Requests are not relevant to our current IT scope;

  • Business requirements are not matching our capabilities;

  • We are expected to always be up to date with the latest industry trends in IT;

  • Extremely difficult to justify the cost of (upgrades, expansions, security);

  • IT for the organization is a Combo, everything goes together;

  • Breakdown the confusion between Dev and Ops;

  • COVID19 pressure for remote collaboration tools
    have to physically support the customers with their PCs.

SGM Value Propositions:

  • IT to be able to review customer requests, validate them from business stakeholders and respond accordingly. IT strategy to be known for the business leaders and stakeholders;

  • Availability of a catalogue and portfolio for the IT services;

  • Continuous improvement for IT to match the business needs with Kaizen like increment;

  • IT value proposition to be articulated in business language and well as value streams in IT to be mapped to business streams;

  • Availability of a catalogue and portfolio for the IT services;

  • IT Services value chain and value streams to include interactions between Dev and Ops;

  • IT Practices for quick and efficient deployment of needed tools;

  • IT practices for support and value stream for end-user PC support.

Growth value, increase value, value adde

Management of Value


  • Per cent of business transformation programs with regular reported status updates;

  • Level of alignment between I&T risk and enterprise risk;

  • Business service continuity and availability.

SGM Value Propositions:

  • I&T services for which expected benefits (as stated in service level agreements) are realized;

  • I&T initiatives in the overall portfolio in which value is managed through the full life cycle;

  • Enterprise projects that consider I&T risk.

Presentation of project management areas

Portfolio, Programme, Project, EPO & Risk Management


  • Overcome Operational issues due to poor planning and implementations.

  • Making sure that only benefits generating projects and programs are implemented.

  • Match the technical strategy and trends to the running projects and programs.

  • Efficient change management.

  • What kind of experts and with what skill sets do I need to handle different internal or external engagements?

  • I receive too many ad-hoc demands and I don't have enough resources or assets to handle it. 

SGM Value Propositions:

  • Portfolio, Program, and Project planning.

  • Developed and enhanced change management practices.

  • Developed appropriate EPO practice with the most efficient COX including needed skills.

  • Change enablement practices for organizational or technological disruptions.

  • Increased operational performance by linking the operational changes to the strategic objectives.