IT Operations Manager

Compliance business concept. Businessman

Enterprise Governance for Information & related Technology


  • Coordinate and execute the activities and operational procedures required to deliver internal and outsourced I&T services.

  • Include the execution of predefined standard operating procedures and the required monitoring activities.

SGM Value Proposition:

  • Delivery of I&T services in line with business requirements.

Enterprise architect pressing a tile in

Business Model and Architecture Management


  • Ensuring the consistent governance of the organization’s business, data, application, and technology assets.

SGM Value Propositions:

  • Provides a supplement to any Process Flow diagrams that are created and allows an enterprise to filter, report, and query across organizations and processes to identify scope, commonality, or impact.

  • Provides a listing of all agreed service contracts and (optionally) the measures attached to those contracts.

  • Scope and document the interfaces between applications.

  • Understand the degree of interaction between applications, identifying those that are central in terms of their dependencies on other applications.

  • Understand the number and types of interfaces between applications.

  • Understand the degree of duplication of interfaces between applications.

  • Identify the potential for simplification of interfaces when considering the target Application Portfolio.

  • Support the gap analysis

  • Define the horizontal scope of change initiatives that may impact particular kinds of applications

  • Provides a snapshot of the enterprise standard technologies that are or can be deployed.

  • Identify and maintain a list of all the technology in use across the enterprise, including hardware, infrastructure software, and application software.

 ITSM. IT Service Management. Concept fo

IT Service Management


  • I am not a PC technician;

  • Understaffing;

  • User autonomy and subsequent errors;

  • Decent training and certification budget;

  • Things fail with every update;

  • Not clear in terms of regulations on how to explore the cloud solutions;

  • Need to support people remotely;

  • Collaboration tools to support remote working;

  • Too much customization, making any change is a nightmare.

SGM Value Propositions:

  • Awareness about the Information and related Technology and its importance for the organization;

  • Capacity and workforce management practices;

  • IT practices for support and value stream for end user PC support;

  • Practices for workforce management and ROI for the IT and skills for the business;

  • IT practices for Release and for deployment + enough control over these activities;

  • Awareness about the industry updates and regulatory requirements;

  • IT practices for support and value stream for end user PC support;

  • IT Practices for quick and efficient deployment of needed tools;

  • IT practices for managing assets, their configuration and controlling changes on the IT assets.

Growth value, increase value, value adde

Management of Value


  • Significant I&T-related incidents.

  • Availability incidents causing financial loss, business disruption or public embarrassment.

SGM Value Proposition:

  • Critical business objectives and services covered by risk assessment.

Presentation of project management areas

Portfolio, Programme, Project, EPO & Risk Management


  • Overcome Operational issues due to poor planning and implementations.

  • Making sure that only benefits generating projects and programs are implemented.

  • Match the technical strategy and trends to the running projects and programs.

  • Efficient change management.

  • What kind of experts and with what skill sets do I need to handle different internal or external engagements?

  • I receive too many ad-hoc demands and I don't have enough resources or assets to handle it. 

SGM Value Propositions:

  • Portfolio, Program, and Project planning.

  • Developed and enhanced change management practices.

  • Developed appropriate EPO practice with the most efficient COX including needed skills.

  • Change enablement practices for organizational or technological disruptions.

  • Increased operational performance by linking the operational changes to the strategic objectives.