Service Managers

Compliance business concept. Businessman

Enterprise Governance for Information & related Technology


  • Maintain an awareness of I&T and related service trends and monitor emerging technology trends.

  • Proactively identify innovation opportunities and plan how to benefit from innovation in relation to business needs and the defined I&T strategy.

  • Analyse what opportunities for business innovation or improvement can be created by emerging technologies, services or I&T-enabled business innovation; through existing established technologies; and by business and IT process innovation.

  • Influence strategic planning and enterprise architecture decisions.

SGM Value Propositions:

  • Agility to turn business requirements into operational solutions.

  • Knowledge, expertise and initiatives for business innovation.

Enterprise architect pressing a tile in

Business Model and Architecture Management


  • The high-level drivers, goals, and objectives of the organization, and how these are translated into an effective process and IT architecture to advance the business.

SGM Value Propositions:

  • Clear traceability between a service component and the business goal that it satisfies, while also demonstrating ownership of the services identified.

  • Linking organization unit functions to delivery services.

  • Define the ways in which a service contributes to the achievement of a business vision or strategy.

  • Services are associated with the drivers, goals, objectives, and measures that they support.

  • Allowing the enterprise to understand which services contribute to similar aspects of business performance. 

  • Provides qualitative input on what constitutes high performance for a particular service.

  • Describes the links between actor, roles, and location within an organization tree.

  • Link the goals to the stakeholders from the Organization Decomposition diagram.

Growth value, increase value, value adde

Management of Value


  • Business service continuity and availability.

SGM Value Proposition:

  • Enterprise projects that consider I&T risk.