SGM Service Description
This service is about supporting consumers to gain optimal value from IT and digital services and equips a service provider with a refined capability model, aligning them to the business strategy and customer needs.
SGM provides comprehensive, practical, and proven guidance for establishing an IT service management system, encouraging consistency and continual improvement for businesses using IT-enabled services.
SGM Service Value Proposition
IT SERVICE MANAGEMENT
Supports organizations and individuals to gain optimal value from IT and digital services.
Defines the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.
Establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
Connects and aligns different challenges of fourth industrial revolution that are relevant not only to ITSM professionals but also by a wider range of professionals working in the digital world.
Provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT, teams, to continue to play a crucial role in wider business strategy.